Andy Schuette has been gaming ever since he could hold a SNES controller in his hands and has been loving every minute of it. He's the funniest guy he knows, and the least funny guy everyone else knows.
After being pulled from the shelves and from online retailers in late June, Batman: Arkham Knight finally made its return to PC on October 28. The game was pulled after numerous bugs were affecting players trying to play the final installment in the Arkham trilogy. This downtime was supposed to be used to fix the issues facing the players, but apparently what they did hasn’t worked as intended.
Players are continuing to experience problems with the second release of the game and in response to the complaints, Warner Brothers Interactive Entertainment issued a statement on the game’s Steam page addressing the situation:
“We are very sorry that many of our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.”
In response, Warner Bros. will be offering full refunds on the game through the end of 2015, regardless of the amount of time played in-game. This is contrary Steam’s regular policy that limits returned games to 14 days of ownership and less than two hours of playtime.
The season pass will also be accepted for return with the game itself, but it cannot be returned individually. Warner Bros. continued their post:
“For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.”
While this does not paint the company in a good light when they say that they cannot fix a game that is this broken, I guess at least they are being honest about it at this point. Developers need to look at this situation as a warning about how not to release games. Players would much rather see a game’s release be delayed than to pay for broken games and wait for fixes immediately following launch.